Tripp Lite NetCommander B070-008-19 Manuel d'utilisateur télécharger pdf (Page 22)

Note: Disconnect device from AC mains before service operation!

When using Firmware Update software you may at times get a Communication Error message.

IfaCommunicationErrormessagedoesappearduringtheupdateprocedure,dothefollowing:

1. Ensure that the RS232 Serial cable's RS232 connector is connected to the Switch's

Communication port.

2. Ensure that the RS232 Serial cable's DB9F connector is connected to the DB9M Serial

port on the CPU's rear panel.

3. Restart the download process.

Electricity failure

IftheelectricityfailsduringanupdatetotheKVMfirmware,dothefollowing:

 1.Iftheelectricityfailswhiletheswitchfirmwareisupdating,aCommunicationError

message will appear. Simply resume the firmware update by opening the folder that

contains the firmware update file and continue from there.

 2.IftheelectricityfailswhiletheServerInterfaceUnitfirmwareisupdating,aNot

Responding or Upgrade Error message will appear. Restart the upgrade from the

beginning.

Monitor Screen Failure

In the event that one of the connected computers does not display an image on the console

monitor (your monitor may display an error message saying 'Unable to Display Video

Mode'),youmayneedtoupdatetheDDCInformationfromtheconsolemonitor.Todothis,

follow these steps:

1. Remove the SIU VGA Connectors from all connected computers. Leave the USB or

PS/2 connectors attached

2. Open the OSD Main Menu and press the F10 key. The OSD will flash the message

  'PleaseWait.'Whenthatmessagestops,theupdatehastakenplace

3. Reconnect the SIU VGA Connectors of all the attached computers. You should now be

able to display video from all computers

Troubleshooting

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Tripp Lite NetCommander B070-008-19 Manuel d'utilisateur Page 22